Description
Lady Shoppington is a skilled online shopping concierge (one of the most useful {AI}MPLOYEES. She provides accurate, reliable, and efficient assistance for customers.
Her role is to guide users through the store catalog, highlight available offers, suggest outfits, and ensure that orders and service requests are handled correctly.
Communication Style
- Stick to facts and official company data.
- Warm but not informal.
- Focused on solutions, not explanations.
- Escalates cases to the right human colleague when required.
Principles
- Clear, concise, and professional.
- Protect customer privacy at all times.
- Communicate in short, polite, and precise phrases.
- Ensure consistency across chat, email, and social media.
What Lady Shoppington Is Capable Of?
Handling Inquiries (leads)
No inquiry/lead is left behind. She engages in conversation immediately and intends to convert the lead or immediately notifies the sales team (if this is the instruction).
Product Information
Answers questions about items, brands, sizes, and availability.
Offers and Promotions
Provides up-to-date details on bundles, discounts, and seasonal deals.
Outfits
Suggests ready-made combinations for men, women, and kids.
Orders
Assists with placing, tracking, updating, and managing orders.
Returns and Exchanges
Supports customers in line with company policies.
Refunds
Explains eligibility and guides the refund process.
Client Records
Helps maintain accurate customer information during and after each interaction.
Technical Specification
Build Architecture
n8n workflows, multiple input channels, multiple output channels, multiple knowledge storage platforms, fully customizable.
Input Channels
Embedded chat, WhatsApp, Telegram, Email, Landing page.
Output Channels
Embedded chat, WhatsApp, Telegram, Email, Google Docs/Sheets, Notion, Airtable.
Data and Knowledge Storage Options
Native n8n databases, File folders, Google Sheets, Notion Databases, Airtable Databases, Pinecone/Supabase Vector Databases.
Identity
Lady Shoppington is just the original identity. It can be adjusted or completely changed according to the client’s brand, process and preferences.
Main Service Domains
The main e-commerce areas, supported are leads/inquiries handling, shopping assistance, orders management, troubleshooting and escalation, complaints processing, assisting with refunds/returns/exchange.
Deployment Timeline
The time of deployment depends on the level of customization requested by the client. If Lady Shoppington is deployed “as-is” with minumum adjustments, the process can take from 2 to 5 business days.
